Customer Support Absolut Joy

Customer Support

Shipment Costs :

- The items chosen, are shipped to your address, by DHL SpA service . DHL S.p.A. delivers across Europe within 3-4 working days and 4-5 days to the rest of the world, from the delivery office. Shipments are Package Recommended and cost 20 € for whole Europe, and 35 € for the rest of the world.

Tracking Numer :

- DHL S.p.A. allows you to track the shipment online, from the delivery office to the final destination , all over the world , simply by entering the tracking number we give you when the shipment is effected . It is our concern and interest that the purchase process get to a positive outcome and we are always at your disposal for requests on articles not available or difficult to find but we are not responsible for any malfunctions and delay due to DHL SpA .

Refund Order :

- The shipping costs of the returned item are charged to the clients . The amounts are different depending on the company you choose. For orders paid with a credit card the amount refunded will be available to customers in approximately 10 days, and will be visible on the next credit card statement. Timing may vary slightly depending on the banking system of the credit card used.

For orders paid by Paypal or bank transfer, the amount will be refund to the original account. Refunds will be issued in the same currency as the original purchase. Any differences in the amount due to the fluctuation of the exchange rate can not be refunded.

Return :

- If for any reason you are not satisfied with your purchase, unused item can be returned for changing size , item, credit to spend or refund within 15 days from the date of receiving the goods . Return address is : Einstein - Progetti e Prodotti Centergross , via dei Cardatori Blocco 13 , 40050 Funo di Argelato , Bologna , Italy .

100% Secure Order :

- If paying by credit card, the basic information for the execution of the transaction (card number, debit / credit, expiration date, security code) will be sent to the entity responsible for processing (in this case Paypal.com) and, possibly, the company responsible for monitoring fraud by encryption, without third parties in any way have access. This information will not be, however, never seen or stored by the Seller (Einstein P & P Bologna). Einstein P & P Bologna adopt adequate security measures in order to minimize the risks of destruction or loss of data, unauthorized access or treatment not allowed or does not comply with the purposes set out in our Privacy Policy.

- The website ABSOLUTJOYJEANS.COM, adhering to the Italian legislation, in particular the Court of Milan, said: "Users who access this website declare that they agree that all matters relating to your use of the Web site ABSOLUTJOYJEANS.COM are governed by the law force of the Italian State. also agree to submit exclusively to the jurisdiction of the Court of Milan to the questions above. Einstein P & P SpA does not in any way guarantee that the content of the site complies with the regulatory requirements in other countries. access to the site ABSOLUTJOYJEANS. COM from places where their contents are illegal is expressly prohibited. Users who choose to access this site from these countries are fully aware of the legal consequences and penalties that are likely to incur and will be solely responsible for compliance with local laws .”